Requirements

Vaccinations

All cats must have proof of current vaccination: that is, your cat must have been vaccinated with a minimum of an F3 within the last 12 months. If your cat has never been vaccinated, there is a five-week process comprising two visits to the vet three weeks apart plus a two-week holding period. Your cat is not considered to be inoculated until two weeks after the second vaccination.

While every cat has its own kennel, putting your cat into a social environment, such as Boarding, is the time you want its vaccinations at their maximum effectiveness. A cat can be carrying the flu without showing any symptoms, and it can shed the flu virus simply by shedding fur or dander.

 Illness and Emergency

Your cat may find the boarding situation stressful or may become ill due to some other problem. Cat Haven may have to treat your cat in this event or arrange treatment by your own vet. You will be asked to sign an authorisation for Cat Haven to arrange emergency care for your cat if required. You will be liable for any veterinary costs incurred.

What to Know

All Cats must be sterilised.

All Cats must be over 6 months old.

Drop off and Pick Up

Drop off and Pick up times are between 10:30 am and 2:00 pm.  A $15 fee applies to early and late drop off times. Your cat must be in a secure carry container when entering and exiting Cat Haven. We recommend that you keep your cat inside the morning before you are coming in as they often know what is going on and will inevitably decide to go for a wander just when it is time to go.

Cancellation and Deposit Policy

A 50% deposit is required to confirm your booking. If you need to cancel, the deposit will be credited to your next booking or refunded according to the scale below.

School Holidays and Public Holidays:

14 days' notice or less	no refund
15-30 days' notice	50% refund of deposit or $30 admin fee (whichever is greater)
Over 30 days' notice	100% refund of deposit less $30 admin fee

Any Time other than School and Public Holidays:

7 days' notice or less	no refund
8-14 days' notice	50% refund of deposit or $30 admin fee (whichever is greater)
Over 15 days' notice	100% refund of deposit less $30 admin fee

If you have paid in full and then need to cancel, we will withhold an amount equivalent to the refund scale above and credit the balance to your next booking or refund to you.

Should you collect your cat from the boarding facility earlier than initially planned, fee's relating to unused days will not be refunded.

Additional Services

Additional Services are available such as Nail Clipping, Flea and Worm Treatments and Microchipping. Speak with your Cat Welfare Officer when making your booking.

If your cat is on Medication, you must bring that with you. A $2.00 per day administration fee applies.

What to Bring

Whilst we do have a large selection of food available, we encourage you to bring your own food, particularly if puss is fussy or on a special diet. Hill’s Science Diet products are available in our Cat Haven Shop (with a Member 10% discount).

We provide private beds, bedding, litter trays, bowls and food, and will do whatever we can to ensure your cat is as comfortable as possible. You are most welcome to bring in your own bedding and home comforts. However, whilst your cat’s kennel is very large, sometimes less is better.