Boarding Requirements

Vaccinations

In order to ensure that your cat does not get sick, Cat Haven Boarding has a strict vaccination policy that unvaccinated cats will not be permitted to board with us. All cats must have proof of current vaccination. If your cat has never been vaccinated or has not been vaccinated in over 12 months, there is a 5 week process. This consists of an annual vaccination, a booster two weeks later, and then a two week rest before your cat is allowed to board. Your cat must have been vaccinated with a minimum of an F3 within the last 12 months.  

While every cat has its own kennel, putting your cat into a social environment, such as Boarding, is the time you want its vaccinations at their maximum effectiveness. A cat can be carrying the flu without showing any symptoms and it can shed the flu virus simply by shedding fur or dander. Our vaccination policy is so strict , purely to protect your cat while you are away.

Illness and Emergency

Your cat may find the boarding situation stressful or may become ill and Cat Haven may have to treat your cat in this event or arrange treatment by your own vet. You will be asked to sign an authorisation for Cat Haven to arrange emergency care for your cat if required prior to leaving your pet and you will be liable for any veterinary costs incurred. However, you can be assured that as WA's largest cat welfare shelter, we know cats well and are equipped to deal with most situations.

What to Know

  • All cats must be sterilised.
  • All cats must be over 6 months old.

Drop off and Pick Up

Drop off and pick up times are between 9:00 am and 1:00 pm.  A fee applies to early and late drop off times and an appointment must be arranged prior. If you come to Cat Haven boarding outside these hours or without an appointment, you may risk not being able to pick up your cat on the day you want! Your cat must be in a standard retail secure cat carrier when entering and exiting Cat Haven. This is simply to ensure that your cat cannot escape in transit and it is easy for us to evacuate if absolutely necessary. We recommend that you keep your cat inside the morning before you are coming in as they often know what is going on and will inevitably decide to go for a wander just when it is time to go.

Cancellation and Deposit Policy

A 50% deposit is required to confirm your booking. If you need to cancel, refunded according to the scale below.

School Holidays and Public Holidays:

14 days' notice or less

no refund

15-30 days' notice

50% refund of deposit or $30 admin fee (whichever is greater)

Over 30 days' notice

100% refund of deposit less $30 admin fee

Any Time other than School and Public Holidays:

7 days' notice or less

no refund

8-14 days' notice

50% refund of deposit or $30 admin fee (whichever is greater

Over 15 days' notice

100% refund of deposit less $30 admin fee

Should you collect your cat from the boarding facility earlier than initially planned, fees relating to unused days will not be refunded.

Additional Services

All our boarders get love, hugs and brushing for free. We can also administer medication to your cat for free! If your cat is on medication, you must bring the medication with you. Unfortunately we are unable to have diabetic cats board with us due to the timing requirement of their daily medication.

For a small cost, additional services are available such as Nail Clipping, Flea and Worm Treatments, Microchipping, and Booster Vaccinations. Please call to get a quote and make an appointment in advance for these extra services.

What to Bring

The food we supply for boarders is a wide variety of premium Hills Science Diet. Ask us if you need a different brand of food and we will check if we have it available, or you can supply your own food.

We provide beds, bedding, litter trays, bowls and food, heat and ice pack, and a lot of love, and we will do whatever we can to ensure your cat is as comfortable as possible. You are most welcome to bring in your own cat bedding, toys and home comforts.