Customer Service Officer

Cat Haven is WA’s premier cat welfare Organisation.  We are an open admission shelter that has been in operation since 1961, taking in over 6000 cats and kittens each year.  Operating under the Getting to Zero model, our aim to is rescue and rehome as many cats as possible.

Cat Haven is currently searching for a motivated, personable Customer Service Officer to join our team!  Our Customer Service Officers are the face of our organisation who are responsible for the following:

  • Customer service - Answering the phone and greeting visitors to the shelter, assisting with enquiries including making bookings,  providing adoption information, surrendering cats, feeding guidelines, cat behaviour and dealing with stray cats/kittens
  • Sales - Upselling retail items, suggesting complimentary items and stock management 
  • Processing cat/kitten surrenders and adoptions - ensuring the correct paperwork is filled out, sighting identification, cash handling and answering any questions the customer may have
  • Assisting with feeding cats, cleaning enclosures and completing paperwork within our Boarding department
  • Our Retail team is directly responsible for educating customers on the need to donate and pay fees, which are vital for Cat Haven's continued survival

This challenging but rewarding role will suit someone who is passionate about animal welfare, enjoys interacting with people and working as part of a like-minded, supportive team!  To be successful in this role, you will possess the following:

  • At least two years’ experience within a retail or sales role
  • Previous experience working with animals, qualifications within animal husbandry or working in a shelter is advantageous
  • Emotionally resilient, with the ability to empathise with people and remain calm in a busy, demanding environment
  • Excellent written and verbal communication skills
  • Physically fit with the ability to lift up to 10kgs on a regular basis
  • Computer literate with experience using MS Office
  • The ability to work as part of a team

 This role is offered on a casual basis for approximately 25 hours per week with shifts including weekdays, weekends and public holidays.  Your availability must include a Friday.  Cat Haven offers bespoke cat handling training, and of course kitten cuddles are included! 

Does this sound like you?  To apply, please send your cover letter and CV to