cathaven_perth

Employment

Cat Welfare Officer 

Is this the purr-fect job for you? 

Cat Haven is WA’s premier cat welfare Organisation.  We are an open admission shelter that has been in operation since 1961, taking in over 8000 cats and kittens each year.  Operating under the Getting to Zero model, our aim to is rescue and rehome as many cats as possible.

We are currently searching for someone to join our welfare team!  Our Cat Welfare Officers work with both cats and people, and are responsible for the following:

  • Ensuring the health and wellbeing of up to 200 cats living in our shelter, including feeding cats, cleaning enclosures and completing paperwork
  • Conducting health and behavioural checks of cats and kittens
  • Customer service and sales, including conducting adoptions of cats and kittens, and upselling food and accessories in our retail store
  • Following procedures to ensure a high standard of hygiene is adhered to at all times
  • Determining the suitability of cats and kittens for rehoming
  • Assisting with euthanasia

To be successful in this role, you will possess the following:

  • Previous experience working with animals, qualifications within animal husbandry or previous experience working in a shelter
  • Emotionally resilient, with the ability to remain calm in stressful and emotional situations
  • Excellent written and verbal communication skills
  • The ability to work as part of a team in a busy, demanding environment
  • Be physically fit with the ability to lift and move up to 10kgs on a regular basis

The work can be demanding (and exhausting!), but also extremely rewarding when you see the amount of cats that you have helped to save.  Cat Haven also offers bespoke training in regards to cat handling, and of course cat cuddles are included!

This role is offered on a casual basis for approximately 30 hours per week with shifts including weekdays, weekends and public holidays.  Cat Haven is an open admission animal shelter.  To find out more, visit our website: www.cathaven.com.au.  Please note that all Cat Haven employees are required to be up to date in regards to COVID-19 vaccinations.

To apply, please email your cover letter and CV to recruitment@cathaven.com.au 

Customer Service Officer - Casual

 We love cats!

Cat Haven is WA’s premier cat welfare Organisation.  We are an open admission shelter that has been in operation since 1961, taking in over 6000 cats and kittens each year.  Operating under the Getting to Zero model, our aim to is rescue and rehome as many cats as possible.

Cat Haven is currently searching for a Customer Service Officer to join our team!  Our Customer Service Officers are the face of our Organisation who are responsible for the following:

  • Customer service - Answering the phone and greeting visitors to the shelter, assisting with enquiries including making bookings,  providing adoption information, surrendering cats, feeding guidelines, cat behaviour and dealing with stray cats/kittens
  • Sales - Upselling retail items, suggesting complimentary items and stock management
  • Processing cat/kitten surrenders and adoptions - ensuring the correct paperwork is filled out, sighting identification, cash handling and answering any questions the customer may have
  • Assisting with feeding cats, cleaning enclosures and completing paperwork within our Boarding department
  • Our Retail team is directly responsible for educating customers on the need to donate and pay fees, which are vital for Cat Haven's continued survival

This challenging but rewarding role will suit someone who is passionate about animal welfare, enjoys interacting with people and working as part of a like-minded, supportive team!  To be successful in this role, you will possess the following:

  • At least three years’ experience within a retail or sales role
  • Previous experience working with animals, qualifications within animal husbandry or working in a shelter is advantageous
  • Emotionally resilient, with the ability to empathise with people and remain calm in a busy, demanding environment
  • Excellent written and verbal communication skills
  • Physically fit with the ability to lift up to 10kgs on a regular basis
  • Computer literate with experience using MS Office
  • The ability to work as part of a team

 Cat Haven offers bespoke cat handling training, access to the Hills Feeding Program for discount pet food, discount Boarding and Clinic services, and of course kitten cuddles! 

This role is offered on a casual basis for approximately 25 hours per week with shifts including weekdays, weekends and public holidays.  Cat Haven is an open admission animal shelter.  To find out more, visit our website: www.cathaven.com.au.  Please note that all Cat Haven employees are required to be fully vaccinated against COVID-19.

Does this sound like you?  To apply, please send your cover letter and CV to recruitment@cathaven.com.au