Frequently Asked Questions

Below you will find answers to frequently asked questions.

If you cannot find the answer to your question below, please use our contact form.

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When was Cat Haven formed?

“Rescuing Cats from the Perils of the Streets” was the original aim of the Cat Welfare Society when it was established in 1961.

How is Cat Haven funded?

Cat Haven is WA’s only open admission shelter for lost and homeless cats of Perth. We receive less than 1.7% of our annual operating costs from the government.

This means we rely heavily on the generosity of our supporters to keep our doors open every day.

What are your opening hours?

Because our opening hours change throughout the year to reflect the season and how busy we are, we only list the current opening hours on our home page.

Please consult our home page for the current opening hours of our adoptions shed, reception & shop, boarding facility, and foster team.

How can I adopt a cat or kitten?

We have hundreds of cats and kittens looking for a loving home.

These cats are located on site in Shenton Park, in External Adoption Centres, and in foster homes across Perth.

Click here to learn more about adopting from Cat Haven!

Do you have any kittens available for adoption?

Kitten season typically runs from November to March, peaking in December and January. We have kittens available for adoption on most days during these months.

Kittens will also be taken to the adoption shed during the day, as they are cleared by our vets.

Please do not call us to enquire about kittens; our phone staff cannot check on availability. As kittens are adopted quickly, we cannot guarantee that they will still be available by the time you arrive. Due to the level of demand we receive, we are unable to hold kittens.

Why should I make a financial contribution to Cat Haven?

Your donation will allow us to continue care for thousands of cats every year. We provide cats with food, shelter, toys, medication, vet treatment, foster homes, and so much more.

Our donation form has the option to make a one-off donation, or a recurring donation (e.g. once a month). Giving a recurring donation means we know we can count on your financial support on an ongoing basis - giving us the confidence and stability we need to implement larger changes.

You can donate to Cat Haven on our Donate website page.

Can I donate items to Cat Haven?

Yes, thank you! We accept:

  • Towels
  • Small blankets for the cats (fleece, knitted or crocheted)
  • Carriers (fabric or plastic)
  • Paper litter
  • Cat treats
  • Toys

You can drop off at 23 Lemnos Street, Shenton Park. We have donation bins out the front.

We cannot accept quilts, pillows or fitted sheets currently, as these are not compatible with our cat condo design.

What happens if a cat doesn’t find a home?

Our cats always find a home.

We monitor the length of stay of each cat, and if a cat has been in the shelter for a while, the Cat Haven team will work hard to find a temporary foster home for them.

How do I meet a cat in foster care?

You can click "Register Adoption Interest" on a cat's Adopets profile, to request a meeting with the cat. For more information on meeting foster cats, please visit the foster website section of our adoptions page.

How do I surrender a cat?

The Cat Haven team always tries our best to provide you with advice and resources that may make it possible for you to keep your cat.

If you are given no other option but to surrender it, we will take your cat in to our shelter and try our best to find
it a good home.

Please visit the surrendering your cat page to learn more.

I have found a lost cat, can I drop it off to Cat Haven?

If you have found a cat with no identification, and you believe it to be a stray, please contact your local council. They are responsible for Cat Management within each council area.

Vet clinics are usually happy to scan a found cat for a microchip. If the cat has a microchip, and it is actively registered, the clinic will contact the registered owner. Some vet clinics will also accept strays, and try to find them a new home.

If you would like to post publicly about the cat, in case they are owned, you can post a photo, text description, and where it was found on Perth Pets Lost and Found Facebook group. Also consider printing a photo for local notice boards, or even doing a mailbox drop near where the cat was found.

If you have exhausted all of these avenues, you can make an appointment with Cat Haven by emailing us at admin@cathaven.com.au

All surrenders are by appointment only Monday to Friday. Unfortunately we cannot accept surrenders on weekends or public holidays.

As we have to fund over 95% of our operating costs ourselves, we charge a small fee to help cover some of the cost of caring for the cat. You can read more about our current fees on this page of our website.

Can I become a foster carer for Cat Haven?

We are always in need of foster carers and would love to have you join!

Please click here for more information on what is involved with being a foster carer, and how to apply.

How can I volunteer with Cat Haven?

You can apply to become a Cat Haven volunteer using our BetterImpact application form.

Due to insurance restrictions, we can only allow volunteers of 18 and older on site at our shelter in Shenton Park.

If you are a little younger than 18 and would like to volunteer with us, we may be able to have you join one of our op shop volunteer teams. Please submit a volunteer application and note your interest in the op shops.

What is Cat Haven's Containers for Change scheme ID?

Use our Scheme ID at a Containers for Change collection point!

C10294441

What is a Cat Haven Membership, and how can I apply?

You can learn more about the benefits and rules of Cat Haven Memberships, and fill out an application form, on the Membership page of our site.

What are the boarding rates?

Please visit the Boarding page on our website, for the latest information about how much it would cost for your cat to visit our Boarding facility.

How can I check the availability of your boarding facility?

Please email us at boarding@cathaven.com.au, noting your required dates. We are usually busy cleaning in the morning, so it may take us between half a day and a full day to reply.

Does my cat have to be vaccinated to visit boarding?

In order to ensure that your cat does not get sick, Cat Haven Boarding has a strict vaccination policy that unvaccinated cats will not be permitted to board with us. All cats must have proof of current vaccination (minimum of an F3).

If your cat has never been vaccinated, or has not been vaccinated in over 12 months, there is a 5 week process, comprised of: one annual vaccination; a booster two weeks later; and then a two week rest period.

How can I raise a complaint?

Cat Haven is committed to addressing public complaints with sensitivity, promptness and impartiality. We appreciate your feedback when it comes to improving the way we work.

To raise an informal complaint with our team, please contact us via email at admin@cathaven.com.au

To raise a formal complaint, please fill out the Cat Haven Public Complaints Form: Cat Haven Public Complaint Form

To read through our Public Complaint Process, please click this link.